Accidents
If I have an accident while hiking, am I covered by insurance?
All customers are covered by Personal Accident insurance, taken out in their individual name, as described in the Terms and Conditions. All insurance held by + Trilhos® will be able to be activated within the period of time in which the activity in which the customer participates takes place. The start of this period is the date and time described in the activity program and will end on the day and time on which the client abandons the activity, even if they leave early and definitively.
In what cases does insurance not work?
Accidents may not be covered by our Personal Accident Insurance in the following situations:
- When the client, on their own initiative, is carrying out any activity outside the scope and normal development of the activity described in the program or following risky behavior unnecessary to the activity in which the client is participating;
- When the client, on their own initiative and against the instructions of the + Trilhos® guide responsible for the activity on the ground, decides to make changes to the route or to the described program in which they are participating;
- When any safety rule previously established by the + Trilhos® guide is consciously disregarded by the client.
